2023 Customer Service Execllence Workshop Presented by Ball State University Lifetime Learning
Date and Time
Tuesday Mar 7, 2023
8:30 AM - 11:00 AM EST
Tuesday, March 7 from 8:30-11:00am
Henry County REMC
3400 S. State Road 3, New Castle
$95 per individual for chamber members
$105 per individual for non-members
$15 discount per individual if more than 3 attending from same organization
Shonda Kane, New Castle-Henry County Chamber of Commerce
Chamber of Commerce 765-529-5210
Customer Experience Excellence (CXX) is an interactive workshop for business owners, managers, and front line employees to help rethink, reshape and improve the customer’s journey. Benefits of improved customer experience include repeat business, referral business, improved profits, and more.
We encourage every business – and even nonprofits, schools and government offices – to send at least one person to this workshop. Two or more would be even better! From leaders to the front lines, everyone will gain important insights and action steps to transform how the business operates.
Attendees will learn what makes up a great customer experience, how to map their own customer journeys, and how to bring fresh thinking into all aspects of the business. We featured a “speed version” of this fun and interactive session workshop at January’s Meeting Point business conference; this is the full workshop. Our presenter will be Greg Zirkle, Director of Business & Executive Programs at Ball State University’s Miller College of Business and a certified CX professional.
We believe that if every business raises the bar and puts the customer first in new ways, then Henry County becomes that much better as a place to live, work, visit and prosper.